FAQ

1. How long does it take to make my custom necklace?

Each necklace is handcrafted and made to order. Processing time is 3–7 business days before shipping.

2. How long does shipping take?

U.S. shipping typically takes 3–6 business days. A tracking number will be emailed to you once your order ships.

3. What materials are the necklaces made from?

Our necklaces are created using layered cardstock acrylic, glitter resin finishes, and high-quality chains for durability and shine.

4.Can I customize the colors or style?

At this time, customization is limited. What you see on the product page is exactly what you will receive. Each design is carefully created to match the photo shown.

5. What is the maximum number of letters I can request?

We allow up to 10 letters for each custom name necklace.

6. Can I change my order after placing it?

Please email us as quickly as possible. Once production begins, we cannot guarantee changes, but we will do our best to assist.

7. What is your return policy?

Because each item is personalized, we cannot accept returns or exchanges unless the necklace arrives damaged or incorrect. Please double-check spelling before checkout.

8. What if my necklace arrives damaged?

We will replace any necklace that arrives damaged. Please email us a photo and your order number within 48 hours of delivery.

9. How do I care for my necklace?

Store in a cool, dry place, avoid harsh chemicals and water exposure, and gently wipe with a soft cloth to maintain shine.

10. How do I contact customer support?

You can reach us anytime via our Contact Us page or by email. We respond within 24–48 hours.